Smittybilt Sure Step - 3In Tube Blk NN1440-S4B

Shipping Policy for D4 Offroad

Thank you for choosing D4 Offroad for your shopping needs. Please read this shipping policy carefully to understand our shipping methods, costs, and delivery times.

1. Shipping Methods

We currently ship all orders via standard ground shipping through our carrier partners. We do not offer expedited or international shipping at this time.

2. Shipping Costs

Shipping costs are calculated based on the weight and size of the items in your order, as well as your shipping location. Shipping costs will be displayed at checkout before you complete your purchase.

3. Delivery Times

We process and ship orders within 1-2 business days after the order is placed. Delivery times vary depending on your shipping location and carrier partner, but typically range from 3-7 business days from the date of shipment.

Please note that delivery times may be affected by factors outside of our control, such as weather conditions or carrier delays.

4. Order Tracking

Once your order has shipped, we will provide you with a tracking number via email so you can track your package's delivery status.

5. Order Changes and Cancellations

If you need to make changes to your order or cancel your order, please contact us as soon as possible at info@d4offroad.com. We will do our best to accommodate your request, but cannot guarantee changes or cancellations once your order has been processed and shipped.

6. Shipping Restrictions

We currently only ship within the United States. We do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories at this time.

7. Shipping Damage and Lost Packages

If your package is lost or damaged during shipping, please contact us immediately at info@d4offroad.com so we can investigate and file a claim with our carrier partner. Please include your order number and a description of the issue in your email.

8. Contact Us

If you have any questions or concerns about our shipping policy, please contact us at info@d4offroad.com. We are always happy to help.

Shipping Policy for D4 Offroad

We want all of our customers to be happy with their purchases from our website. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy.

If you wish to return a product, please follow these steps:

1. Contact our customer service team within 30 days of receiving your order to request a refund. You can reach us via email at info@d4offroad.com.

2. Please provide your name, order number, and reason for the return.

3. Our customer service team will provide instructions for returning the product to us.

4. Once we receive the returned product and confirm its condition, we will issue a refund to your original payment method within 7-10 business days.

Please note the following conditions for returns:

• Returned products must be in their original condition and packaging, with all accessories and manuals included.

• Shipping costs for returned products are the responsibility of the customer, unless the product arrived damaged or was shipped in error.

• Refunds will not include any shipping or handling fees paid on the original order, unless the product arrived damaged or was shipped in error.

• Refunds will not include any gift wrap or gift card costs associated with the original order.

• D4 Offroad reserves the right to charge a 5% restocking fee on all returned goods.

We reserve the right to refuse refunds for products that do not meet the above conditions.

If you have any questions about our refund policy, please contact our customer service team for assistance.